Thank you for shopping with Chipku Neem Oil. We strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, please read our return policy below.

Returns of Defective or Damaged Products

We only accept returns for defective or damaged products. If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order.

To be eligible for a return:

• The product must be defective or damaged upon delivery.
• You must provide photographic evidence of the damage or defect.
• The product must be returned in its original packaging.

How to Initiate a Return

1. Contact Us: Reach out to our customer support team at [insert email] or through our website’s contact form.
2. Provide Evidence: Share photos or videos showing the defect or damage.
3. Return Approval: Once we review the issue, we will send you detailed instructions on how to return the item.
4. Return Shipping: The return shipping costs for defective or damaged products will be covered by Chipku Neem Oil.

Non-Returnable/Non-Exchangeable Items

• No exchanges: We do not offer exchanges for any product. If you would like a different product, please place a new order.
• Opened or used products: Any product that has been opened, used, or tampered with is not eligible for return.

Refunds

Once we receive the returned product and confirm that it is defective or damaged, we will initiate the refund to your original payment method. Refunds are processed within 7 business days.

Contact Us

For any questions or concerns regarding returns, please contact our support team at sales@chipkuneemoil.com or visit our Contact Uspage.